Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and lawful gaming experience. This includes personal data you give us directly, such as your full name, date of birth, residential address, email address, telephone number and payment details. We also require certain identity documents during account verification to comply with regulatory obligations.

In addition to information you actively provide, our systems automatically collect technical data whenever you use our platform. This may include your IP address, login times, browser type and version, operating system, device identifiers, and pages visited. We use this data to maintain the security of our services and to improve the overall user experience.

How We Use Your Information

Your personal data is used primarily to create and manage your account, process deposits and withdrawals, verify your identity, and prevent fraud or money laundering. We also use it to ensure we meet our legal and regulatory responsibilities under UK gambling law.

Where you have given us specific consent, we may use your contact details to send you promotional offers, newsletters, or updates about new games and features. You can withdraw this consent at any time by adjusting your account preferences or contacting our customer support team.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, customer support platforms, and analytics providers. All such partners are contractually obliged to keep your data secure and to use it only for the purposes we specify.

We may also disclose your information where required to do so by law, for example to regulators such as the UK Gambling Commission, or to law enforcement agencies when we have a legal obligation or legitimate interest in doing so.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable certain essential functions, remember your preferences, analyse site traffic, and personalise your experience. Some cookies are strictly necessary for the platform to work, while others help us understand how visitors use our services.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your ability to use parts of the website.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, or disclosure. These include encryption of sensitive information, secure servers, regular security testing, and strict access controls for our staff.

While we strive to protect your data, no system can guarantee complete security. You should also take steps to protect your own account credentials and not share your login details with others.

Your Rights

Under applicable data protection law you have several rights regarding your personal information. These include the right to access the data we hold about you, to request correction of inaccurate information, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw consent where that is the legal basis for processing.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, though this may be extended in complex cases.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities, to maintain the security and protection of your information.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This includes retaining certain records for regulatory compliance, fraud prevention, and to resolve any disputes that may arise.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable legislation. The latest version will always be available on our website, and we will notify you of any material changes through your account or by email where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer by email at [email protected] or through the customer support section of our website.

This policy was last updated on 15 March 2025.